{"id":57478,"date":"2024-06-21T03:04:19","date_gmt":"2024-06-21T01:04:19","guid":{"rendered":"https:\/\/housesmarketplace.com\/uwms-jason-bressler-on-finding-the-real-roi-in-ai\/"},"modified":"2024-06-21T03:04:19","modified_gmt":"2024-06-21T01:04:19","slug":"uwms-jason-bressler-on-finding-the-real-roi-in-ai","status":"publish","type":"post","link":"https:\/\/housesmarketplace.trio-tv.com\/ru\/uwms-jason-bressler-on-finding-the-real-roi-in-ai\/","title":{"rendered":"\u0414\u0436\u0435\u0439\u0441\u043e\u043d \u0411\u0440\u0435\u0441\u0441\u043b\u0435\u0440 \u0438\u0437 UWM \u043e \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0439 \u0440\u0435\u043d\u0442\u0430\u0431\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0439 \u0432 \u0438\u0441\u043a\u0443\u0441\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442"},"content":{"rendered":"<div>\n<p>Editor in Chief Sarah Wheeler sat down with UWM CTO Jason Bressler on the <a href=\"https:\/\/www.housingwire.com\/shows\/housingwire-daily\/\">HousingWire Daily podcast<\/a> to talk about technology and how UWM is leveraging <a href=\"https:\/\/www.housingwire.com\/tag\/artificial-intelligence\/\">AI<\/a> specifically. This interview has been edited for length and clarity, but you can listen to the entire episode <a href=\"https:\/\/www.housingwire.com\/podcast\/uwm-cto-jason-bressler-on-leveraging-ai\/\">here<\/a>. <\/p>\n<p><strong>Sarah Wheeler: How is UWM leveraging AI?<\/strong><\/p>\n<p><strong>Jason Bressler:<\/strong> Literally, in everything that we do right now. We are <a href=\"https:\/\/www.housingwire.com\/articles\/uwms-jason-bressler-on-the-role-of-failure-in-tech-innovation\/\">build versus buy<\/a>, so we have the ability that a lot of other companies don\u2019t to do this as quickly as we can where we built out our own AI tenants. And then because we\u2019ve built all of our own products, we\u2019re able to start utilizing the AI and building it into the existing product suites that we already have in-house. And so we\u2019ve done it, literally almost across the board.<\/p>\n<p>We also have the ability to build out data and a data lake and be able to basically start from scratch to reorganize 35 years\u2019 worth of data into a very easy-to-consume and proper format to be able to use those AI functions properly.<\/p>\n<p><strong>SW: AI can mean different things to different people. How do you think about it?<\/strong><\/p>\n<p><strong>JB:<\/strong> AI, at its core, is nothing necessarily new. All AI is predictive analytics, even in <a href=\"https:\/\/ai-challenges.nist.gov\/genai\">generative AI<\/a> like chatGPT and chat bots and things like that. All that it\u2019s doing is taking data and predicting outcomes, or in generative AI, what you expect to hear out of an answer. Machine learning is probably where AI is utilized the most for people that really want to gain efficiencies within their business platforms, their workflow, things like that.<\/p>\n<p><strong>SW: Some parts of automation and AI have been there for years, especially for a company like UWM where you have all this data. And if you don\u2019t have the right data and know that that data is good, you\u2019re actually starting from less than zero.<\/strong><\/p>\n<p><strong>JB:<\/strong> You\u2019re right, you are starting from less than zero. And the good news is that all of us are starting from less than zero. There is not an organization anywhere, whether it\u2019s in mortgages and fintech or any industry that does a great job curating its data year after year. <\/p>\n<p>If we take the mortgage industry \u2014 \u00a0every time we get busy, nobody really cares for their data or had a good long-term strategy. We were all just kind of trying to stay afloat. No matter how you slice it, the fact is: garbage in will give you garbage back out, it\u2019ll just be prettier and packaged a little bit nicer. And so the key behind all of this is making sure that you have a solid data structure and a solid data plan before you really start to move forward,<\/p>\n<p><strong>SW: How you think about the balance between humans and AI?<\/strong><\/p>\n<p><strong>JB:<\/strong> In the 36, 37 years that we\u2019ve been in business, we have never laid anybody off. And that will absolutely continue. No matter how much we utilize AI, we are so invested in our team members and their growth with UWM and their career paths that we would not [replace them with AI] \u2014 absolutely not.<\/p>\n<p>People should be thinking: How do I keep the people that I have? And how do I train them properly? And how do I utilize AI in my existing workflow, in the existing products that I have, so that I don\u2019t need to hire more people. I need to be able to be very good with the team that I have, make them feel challenged, make them feel fulfilled. But as more business starts to come in, I shouldn\u2019t have to hire more people, I should be able to allow the technology to delegate a ton of the tasks that I was paying people for.<\/p>\n<p><strong>SW: How do you think about the rate of change with AI? Are you taking a measured approach or do you want to be first and fast?<\/strong><\/p>\n<p><strong>JB:<\/strong> I\u2019m notoriously famous for saying that I don\u2019t use vendors \u2014 I keep everything in-house and rely on my family of 1,600 IT members to be able to manage that. But the truth is, we do have to partner sometimes with other companies. But I never want to be beholden to anybody who is not part of UWM so what we\u2019ve done in all of the modeling that we\u2019ve built, including the generative AI, is we\u2019ve built our back end to be able to do plug and play.<\/p>\n<p>We\u2019ve built it so that we can pull out one vendor and one partner and replace them with another if we needed to. We\u2019ve made it a somewhat headless experience, to be able to say, hey, we\u2019ve got a product, we built this product, we own this product, we control this product, and it doesn\u2019t need to be partnered with somebody. And if a partner is lagging behind in technology, then we can shift into somebody else very quickly and allow them the opportunity to provide the service that we need to provide for the team members of our brokers to be able to continue to level the playing field and then exceed the playing field for everybody else.<\/p>\n<p>The question that I get asked the most is: Will AI replace my job? And the answer is very simple and very definitive. No, AI will not replace your job. People who use AI will replace your job.<\/p>\n<p><strong>SW: You have a huge team and you have open office hours where people can come in and like pitch stuff. When it comes to AI, have you seen people just be really lit up about some of the possibilities here?<\/strong><\/p>\n<p><strong>JB:<\/strong> Oh my God, they\u2019re so excited. It is a constant stream of people with different ideas, different solutions. But what\u2019s even better is everybody wants to understand the strategy of where we\u2019re going and why we\u2019re choosing to go this way. Our team members stay with the company and with us longer and longer. They understand why we built things the way that we did and they can offer solutions because they\u2019ve been enmeshed in building the technology or using the technology.<\/p>\n<p>So they\u2019re able to come in and say, hey, now that I have a basic understanding of the AI and the direction and the strategy that we\u2019re going, I think we should totally shift everything and do it this way. And that\u2019s where the best ideas come from. And I can empower them to actually go run with that.<\/p>\n<p><strong>SW: You have such a large number of employees, that saving 10 minutes, maybe even five minutes, times thousands of employees \u2014 that really is where ROI can add up pretty fast.<\/strong><\/p>\n<p><strong>JB:<\/strong> The real ROI is: Can we give the same experience that brokers and borrowers are expecting from UWM? \u00a0We all have secret sauces that make us successful as mortgage companies. And it\u2019s embracing whatever that secret sauce is and then figuring out how to never lose it, no matter what the business is. And that\u2019s really where technology and solutioning and things like that should really come into play \u2014 not just with AI, but in general as it relates to ROI.<\/p>\n<p><strong>SW: What part of what you\u2019re using is gen AI?<\/strong><\/p>\n<p><strong>JB:<\/strong> From gen AI, we want to serve up information to our brokers and our internal team members in a conversational manner that happens incredibly quickly and is giving them answers in a different way than they would traditionally get them by going to the library and trying to look up a book. And you can take it so much further with those generative pieces to start having automated conversations.<\/p>\n<p>And then where AI really gets into the next level is serving up questions based off of their behavior inside of our systems. As they\u2019re moving through a screen, we can actually serve up generative conversations as they\u2019re working. To be able to say, hey, you know what, you might want to do this right now or you\u2019re choosing this product, but by the way, there\u2019s four more products and if you add one more document, we can analyze that this second and tell you that this product may actually be better for your borrower right now. <\/p>\n<p>That\u2019s really where what we\u2019re calling the traditional AI merges in with generative AI to create an experience that truly enhances the work that somebody\u2019s doing and makes them smarter and faster and more efficient at what they\u2019re doing.<\/p>\n<p><strong>SW: What parts of using AI worries you?<\/strong><\/p>\n<p><strong>JB:<\/strong> In the financial space, what it boils down to are the ethics around making financial decisions based off of computer modeling. That really is where I think the biggest issue falls. You can worry about fraud but\u2026 what\u2019s more important, I think, is not denying potential borrowers just based off of computer models. And that\u2019s what the next step and the next evolution in AI in financial services is going to start to come from. The technology is moving so fast and it can learn so fast that it\u2019s hard to figure out where these guardrails are going to be because nobody\u2019s really utilizing AI in its fullest capacity just yet<\/p>\n<p><strong>SW: To that point, I think one of the things that we see the most hesitation around is decisioning. Lenders are using AI to do all sorts of things to make it a faster transaction, etc. What nobody wants to touch with a 10-foot pole yet is to have AI do any sort of decisioning for a loan. What\u2019s your feeling on that?<\/strong><\/p>\n<p><strong>JB:<\/strong> I would say that there is definitely somebody out there that looks at having AI do decisioning and would be happy to touch that for sure! So I think it\u2019s just a matter of what your appetite is for <a href=\"https:\/\/www.housingwire.com\/tag\/technology\/\">technology<\/a> and how quickly you can move and what your understanding of the mortgage industry is and how that technology could fit into that process to be able to do that.<\/p>\n<p><strong>SW: We\u2019ve heard <a href=\"https:\/\/www.housingwire.com\/category\/cfpb-regulatory\/\">regulators<\/a> say that when it comes to AI, all the same rules still apply. If your AI decides something, we\u2019re still holding you accountable for whatever that technology does, because you built the technology. And one of the lawyers I talked to said, if a human made a mistake, I can explain that to a regulator, but if a machine that you built made a mistake, it\u2019s less understandable.<\/strong><\/p>\n<p><strong>JS:<\/strong> I\u2019d almost argue that that\u2019s not the case. The biggest piece if you look at decisioning \u2014 it\u2019s all a level of confidence in what the data is, and what you\u2019re trying to solve and how you went about solving it. So if you took the time to make sure that you have fully verifiable confidence in what you\u2019re doing, what that modeling looks like, and you\u2019ve tested it to death and you have that comfort level \u2014 it\u2019s almost like talking to a human because you can show the logic behind exactly what that modeling did and exactly why it did it.<\/p>\n<p>And then you can actually point to where it found all the information, how it extracted it, how it calculated \u2014 all of it. Everything creates a paper trail: people and machines create paper trails. It\u2019s just making sure that when it comes to technology you\u2019ve created the proper paper trail to be able to show why the decisions were made to either adjust it or justify that decision.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Editor in Chief Sarah Wheeler sat down with UWM CTO Jason Bressler on the HousingWire Daily podcast to talk about technology and how UWM is leveraging AI specifically. This interview has been edited for length and clarity, but you can listen to the entire episode here. Sarah Wheeler: How is UWM leveraging AI? Jason Bressler: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-57478","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UWM\u2019s Jason Bressler on finding the real ROI in AI - Houses Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/housesmarketplace.trio-tv.com\/ru\/uwms-jason-bressler-on-finding-the-real-roi-in-ai\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UWM\u2019s Jason Bressler on finding the real ROI in AI - Houses Marketplace\" \/>\n<meta property=\"og:description\" content=\"Editor in Chief Sarah Wheeler sat down with UWM CTO Jason Bressler on the HousingWire Daily podcast to talk about technology and how UWM is leveraging AI specifically. 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